Privacy Policy Winclub88th – Personal Data Protection for Malaysian Members

Winclub88th is committed to protecting the privacy of every individual who uses our platform. This Privacy Policy explains in detail how winclub88th manages the personal information you provide to us when registering, using our services, or interacting with our platform in any way.

This document applies to all registered winclub88th members, unregistered website visitors, and individuals who contact our support team through any communication channel. It covers all methods of data collection — from registration forms and in-platform activity to financial transactions and communications with our support team.

Winclub88th operates in full compliance with the Malaysian Personal Data Protection Act (PDPA) 2010 and all regulations issued under it. In the event of any conflict between this privacy policy and applicable Malaysian legal requirements, the legal requirements shall take precedence.

Winclub88th only collects personal information that is necessary to provide our services safely and effectively. The categories of information we collect are as follows:

Account Registration Information:

• Full name as per Malaysian identification document
• An active Malaysian mobile number
• Valid email address
• Date of birth (for 18+ age verification)
• MyKad number — required for identity verification (KYC)

Financial & Transaction Information:

• Payment method details used (TNG eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX)
• Full history of all deposit and withdrawal transactions in MYR
• Betting and gaming activity history within the winclub88th platform

Technical & Usage Information:

• IP address and device information used to access winclub88th
• Cookie data and platform session history
• Web browser and device operating system information
• Platform access and activity logs for security purposes

Winclub88th uses the personal information collected solely for the following legitimate and stated purposes:

Winclub88th will not use your personal information for any purpose beyond those stated in the table above without first obtaining your explicit consent. Should we wish to use your data for a new purpose, we will notify you and seek your agreement before doing so.

Winclub88th understands that member trust is our most valuable asset, and protecting your personal information is a fundamental part of that trust. winclub88th never sells, rents, or trades member personal information to any third party for marketing purposes.

However, in the course of operating our services, winclub88th may need to share certain information with the following parties on a limited basis and for specific purposes only:

• Malaysian Payment Service Providers — Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and FPX receive the transaction details necessary to process your deposits and withdrawals. These providers maintain their own privacy policies governing the use of such data.
• Live Casino Providers — internationally licensed game providers that supply live casino tables on winclub88th receive the information necessary to process and verify game outcomes.
• Technical Service Providers — companies providing technical infrastructure, hosting, cybersecurity, and technical support services for winclub88th operations. All such providers are bound by strict confidentiality agreements.
• Malaysian Authorities — winclub88th will disclose personal information to Malaysian authorities when required by law, court order, or in cooperation with a lawful law enforcement investigation.

Winclub88th continuously invests in security technologies and procedures to ensure members' personal data is protected to the highest standard. The security measures we have in place include:

• 256-bit SSL Encryption for all data transmitted between your device and winclub88th servers — meaning that even if the data is intercepted in transit, it cannot be read by any unauthorized party
• Data Encryption at Rest — all sensitive data stored in winclub88th's databases is encrypted, including passwords stored as non-reversible hashes
• Role-Based Access Control — only winclub88th staff with a legitimate business need may access members' personal data, and such access is limited strictly to the scope of their duties
• 24/7 Security Monitoring — an automated monitoring system that detects and responds to suspicious activity or unauthorised access attempts in real time
• Regular Security Audits — independent security assessments are conducted regularly by third-party cybersecurity experts to identify and address potential vulnerabilities
• Offsite Storage — member personal data is stored on servers that are physically isolated from general operating systems, with additional layers of security

While winclub88th takes all reasonable steps to protect your data, no security system can be guaranteed to be 100% immune to all threats. In the rare event of a data breach involving your personal information, winclub88th will notify you and the relevant authorities in accordance with applicable Malaysian legal requirements.

Winclub88th uses cookies and similar tracking technologies to enhance the platform user experience, maintain login session security, and understand how the platform is used for continuous improvement purposes. The types of cookies used are as follows:

• Essential Cookies — required for core platform functions such as login session verification, transaction security and integrity. These cookies cannot be disabled without affecting your use of the platform.
• Functional Cookies — stores user preferences such as language, display settings, and session data to improve usability. These cookies allow winclub88th to remember your preferences between sessions.
• Analytics Cookies — collects anonymous information about how visitors use the winclub88th platform, the most frequently visited pages, and any errors encountered. This information is used to improve the platform.

You can manage cookie usage through your web browser settings. However, disabling certain cookies may affect the functionality of the winclub88th platform. For more information on how to manage cookies in your browser, please refer to your browser's help documentation.

Winclub88th does not use third-party cookies for advertising or cross-site user profiling. All data collected via cookies is used exclusively for the operation and improvement of the winclub88th platform itself.

Winclub88th retains personal information only for as long as necessary to fulfil the original purpose of collection or to comply with Malaysian legal requirements. Our general data retention principles are as follows:

• Active Account Data — retained for the duration of the active account plus 7 years after account closure, in line with financial record-keeping requirements under Malaysian law
• Transaction History — records of all deposit, withdrawal, and betting activity transactions in MYR are retained for a minimum of 7 years for legal compliance and dispute resolution purposes
• Support Communication Logs — records of interactions with the winclub88th support team are retained for 3 years for training, security, and dispute resolution purposes
• Technical Log Data — IP address logs and platform activity are retained for 90 days for security and fraud detection purposes
• Marketing Data (if consented) — retained until you withdraw your consent

Once the retention period has expired, winclub88th will delete or anonymise the relevant personal data using appropriate security procedures to ensure it cannot be recovered or accessed.

Under the Malaysian Personal Data Protection Act (PDPA), you have certain rights regarding the personal information held by winclub88th. Winclub88th respects and facilitates the exercise of these rights:

To exercise any of the rights above, contact the winclub88th team by email at support@winclub88th.net or via the platform's live chat. winclub88th will respond to your request within 30 calendar days as required under Malaysia's PDPA. For complex cases, this period may be extended with appropriate notice to you.

The winclub88th platform is exclusively for individuals aged 18 and above. winclub88th does not knowingly collect or process personal information from anyone under 18. All new account registrants are required to confirm they are 18 or older during the registration process.

Should winclub88th discover that personal information from an individual under the age of 18 has been collected inadvertently, we will take immediate steps to delete that information and close the associated account. Parents or guardians who suspect that an underage family member has registered an account with winclub88th are encouraged to contact us immediately at support@winclub88th.net.

If you have any questions, concerns, or complaints regarding how winclub88th handles your personal information, we encourage you to reach out to us directly. winclub88th is committed to addressing every privacy inquiry seriously and within a reasonable timeframe.

You can reach winclub88th through the following channels:

• Email: support@winclub88th.net — for detailed privacy enquiries or requests relating to your data rights
• Live Chat: available 24 hours a day, 7 days a week on the winclub88th platform for general inquiries and immediate support in Bahasa Melayu

Winclub88th will respond to privacy enquiries within 5 business days for general queries, and within 30 calendar days for formal requests relating to data rights under Malaysia's PDPA.

If you are not satisfied with winclub88th's response to your privacy inquiry or complaint, you have the right to lodge a complaint with the Malaysian Personal Data Protection Commissioner in accordance with the procedures set out under Malaysia's PDPA.